Delete your 8WTC account

This applies to the 8WTC app on iOS and Android, published by The Transformation Challenge. Deleting your account is permanent. There is no way to restore it or the data in it afterwards.

Before you delete

Deleting your account does not cancel a paid membership. If you have one, cancel it first so you are not charged again:

• Bought through the App Store: on your iPhone open Settings, tap your name, then Subscriptions, and cancel 8WTC.
• Bought through Google Play: open the Play Store app, tap your profile picture, then Payments and subscriptions, then Subscriptions, and cancel 8WTC.
• Bought on our website: email info@8weektransformationchallenge.com and we will cancel it for you.

If you are part-way through a challenge, deleting your account removes you from it, including the leaderboard and any prize eligibility for that challenge.

Delete in the app

This is the quickest route. Your account and data are removed straight away.

1. Open the 8WTC app and sign in.
2. Open the menu and tap Account.
3. Scroll to the bottom and tap Delete account.
4. Confirm by tapping Delete.

You are signed out as soon as it completes.

Delete by email

If you no longer have the app installed, or cannot sign in, email us instead:

1. Send an email to info@8weektransformationchallenge.com with the subject Delete my 8WTC account.
2. Send it from the email address your account uses, so we can confirm it is you. If you signed up with Apple or Google, tell us which, and the name on the account.
3. We will reply to confirm, then delete the account within 30 days of your request. You will get a final email when it is done.

What is deleted

Everything tied to your account is removed, including:

• your profile and login, including your name, email address, date of birth and gender
• your challenge entries, check-ins and leaderboard positions
• all tracking data: weight, steps, water, workouts, food diary and nutrition targets
• progress photos
• data from any connected wearable or health app, and the connection itself
• push notification tokens and in-app settings

What we keep, and for how long

• Payment records. Purchases made on our website are kept as a record of the email address, product and amount paid, with the link to your account removed. Our payment providers (Stripe, Apple and Google) keep their own transaction records. We are required to keep these for up to seven years for tax and accounting purposes.
• Support emails. Any emails you have sent us stay in our mailbox for up to two years so we can deal with follow-up questions or disputes.
• Marketing emails. Your email preferences are held separately in our email platform. Unsubscribe using the link in any email from us, or ask us to remove you in the same request and we will.
• Winner announcements. If you won a prize and agreed to us publishing your result, that published material stays as it was agreed. Tell us if you want it taken down.

Questions

Anything unclear, or something you want removed that is not listed here, email info@8weektransformationchallenge.com. Our privacy policy covers how we handle your data in full.